Monday, 23 March 2026

Day in brief

Remote Help macOS reporting improves with Intune deployment and version visibility

This was mostly a documentation-maintenance period, but the What's New entry records a concrete Remote Help improvement for macOS: Intune deployments of client version 1.0.26012221 expose the full client version in inventory and during upgrades, while registering installations with Microsoft AutoUpdate. Other notable updates clarify support permissions, adopt Omnissa Workspace ONE UEM terminology, and correct a Windows Update reference; they do not by themselves indicate a new rollout, retirement, or policy-behavior change.

Intune · Fundamentals
Remote Help on macOS gains fuller version reporting and update management
Intune's What's New entry says that after deploying Remote Help client version 1.0.26012221 through Intune, administrators can view the full client version in device inventory and during app upgrades. Intune-deployed macOS installations are also registered with Microsoft AutoUpdate, allowing managed devices to automatically receive future Remote Help updates. This is the period's substantive product improvement, although the evidence does not label it preview or general availability.
Configuration Manager · Windows
Support Assistant guidance separates troubleshooting access from ticket permissions
The updated Intune admin center guidance says all authenticated users can access Support Assistant for solutions and troubleshooting guidance. Creating and managing support tickets still requires a Microsoft Entra role containing the microsoft.office365.supportTickets action, and guest users cannot file tickets even when that action is assigned. This is a clarification of access guidance, not evidence of a new support-ticket role.
Intune · Device security
Device Compliance Partners adopts Omnissa Workspace ONE UEM terminology
The partner entry replaces “VMware Workspace ONE UEM (formerly AirWatch)” with “Omnissa Workspace ONE UEM” and replaces the VMware documentation link with an Omnissa Conditional Access and Microsoft Entra ID link. The supplied diff shows a terminology and link update only; it does not describe a change to the compliance-partner integration.
Intune · App management
Win32 update guidance keeps Windows Update policies as the recommended route
The article continues to state that deploying updates as Win32 apps is not the recommended approach and points administrators to Update rings, Feature updates, and Quality updates instead. The visible change is the Quality updates link changing from expedite-updates.md to expedite-policy.md; the Win32 method remains described as an option when more granular control is needed.