Plan
Device enrollment
Supported Zebra and Samsung devices in Android Dedicated Device (COSU) mode don't require a Sharer license; only the Helper needs a Remote Help license.
Product
Microsoft Intune Remote Help
Track documentation and Message Center changes for Microsoft Intune Remote Help.
Microsoft Learn documentation ↗Latest Microsoft Intune Remote Help changes
Deploy Remote Help with Microsoft Intune
Android
The documentation adds Windows unattended support, including required permissions, Azure Virtual Desktop agent and bootloader prerequisites, and Win32 deployment steps.
Plan for Remote Help with Microsoft Intune
Android
The plan page now defines unattended sessions as authorized helper access without an active participant and documents support for Windows and Android. It adds guidance on dedicated Intune roles, Conditional Access, privacy, and limitations.
Troubleshoot and monitor Remote Help for Microsoft Intune.
Endpoint analytics
The troubleshooting guide now lists view-only, full-control, and unattended sessions in Remote Help records and clarifies session logging, Android device identifiers, and the configuration link.
Use Remote Help to Assist Users Authenticated by your Organization
General
The documentation now describes Remote Help remote sign-in, allowing an authorized helper to troubleshoot a corporate Windows device using their own credentials without an end user present or signed in. Unattended control supports only Intune-enrolled Windows devices.
Using Remote Help on Windows to Assist Authenticated Users
Windows
The documentation now covers initiating attended and unattended Remote Help sessions from the Intune admin center, including connection steps, account types, local-resource access, and eligibility checks.
Planning for Remote Help with Microsoft Intune
General
Updated Microsoft Intune documentation in intune/remote-help/plan.md.
Troubleshoot and Monitor Remote Help
Endpoint analytics
Updated Microsoft Intune documentation in intune/remote-help/troubleshoot.md.
Use Remote Help with Microsoft Intune
General
Updated Microsoft Intune documentation in intune/remote-help/index.md.
Using Remote Help with Microsoft Intune
General
Updated Microsoft Intune documentation in intune/remote-help/start-session.md.
Plan for Remote Help with Microsoft Intune
Android
Updated Microsoft Intune documentation in intune/remote-help/plan.md.
Using Remote Help on Windows to Assist Authenticated Users
Windows
Updated Microsoft Intune documentation in intune/remote-help/start-session.md.
Setup Servicenow
Windows
Updated Microsoft Intune documentation in intune/device-management/tools/setup-servicenow.md.
Troubleshoot
Device enrollment
Updated Microsoft Intune documentation in intune/remote-help/troubleshoot.md.
Get started with frontline worker (FLW) device management
Android
Updated Microsoft Intune documentation in intune/solutions/frontline-worker/index.md.
Deploying Remote Help with Microsoft Intune
General
Updated Microsoft Intune documentation in intune/remote-help/deploy.md.
Planning for Remote Help with Microsoft Intune
General
Updated Microsoft Intune documentation in intune/remote-help/plan.md.
ServiceNow Integration with Microsoft Intune
Windows
Updated Microsoft Intune documentation in intune/device-management/tools/setup-servicenow.md.
Troubleshoot and Monitor Remote Help
Device enrollment
Updated Microsoft Intune documentation in intune/remote-help/troubleshoot.md.
Use Remote Help with Microsoft Intune
General
Updated Microsoft Intune documentation in intune/remote-help/index.md.
Using Remote Help with Microsoft Intune
General
Updated Microsoft Intune documentation in intune/remote-help/start-session.md.
Deploying Remote Help with Microsoft Intune
General
Updated Microsoft Intune documentation in intune/remote-help/deploy.md.
Planning for Remote Help with Microsoft Intune
General
Updated Microsoft Intune documentation in intune/remote-help/plan.md.
ServiceNow Integration with Microsoft Intune
Windows
Updated Microsoft Intune documentation in intune/device-management/tools/setup-servicenow.md.
Troubleshoot and Monitor Remote Help
Device enrollment
Updated Microsoft Intune documentation in intune/remote-help/troubleshoot.md.
Use Remote Help with Microsoft Intune
General
Updated Microsoft Intune documentation in intune/remote-help/index.md.
Using Remote Help with Microsoft Intune
General
Updated Microsoft Intune documentation in intune/remote-help/start-session.md.
Remote Assist
General
The Remote Assist procedure now uses direct Intune navigation for Devices and All devices and current role references.
Get started with frontline worker (FLW) device management
Android
Added Microsoft Intune documentation in intune/solutions/frontline-worker/index.md.
Plan for Remote Help with Microsoft Intune
Android
Updated Microsoft Intune documentation in intune/remote-help/plan.md.
Remote Assist
General
Updated Microsoft Intune documentation in intune/device-management/actions/remote-assist.md.
Teamviewer Legacy
General
Updated Microsoft Intune documentation in intune/device-management/tools/teamviewer-legacy.md.
Use Remote Help to Assist Users Authenticated by your Organization
General
Added Microsoft Intune documentation in intune/remote-help/index.md.
Using Remote Help on Windows to Assist Authenticated Users
Windows
Added Microsoft Intune documentation in intune/remote-help/start-session.md.
Deploy Remote Help with Microsoft Intune
Android
Added Microsoft Intune documentation in intune/remote-help/deploy.md.
Deploying Remote Help with Microsoft Intune
General
Updated Microsoft Intune documentation in intune/remote-help/deploy.md.
Plan for Remote Help with Microsoft Intune
Android
Added Microsoft Intune documentation in intune/remote-help/plan.md.
Remote Assist
General
Updated Microsoft Intune documentation in intune/device-management/actions/remote-assist.md.
Remote Help
Fundamentals
Removed Microsoft Intune documentation in intune/intune-service/fundamentals/remote-help.md.
Remote Help Deploy
Fundamentals
Removed Microsoft Intune documentation in intune/intune-service/fundamentals/remote-help-deploy.md.
Remote Help Plan
Fundamentals
Removed Microsoft Intune documentation in intune/intune-service/fundamentals/remote-help-plan.md.
Remote Help Troubleshoot Monitor
Endpoint analytics
Removed Microsoft Intune documentation in intune/intune-service/fundamentals/remote-help-troubleshoot-monitor.md.
Remote Help Use
Fundamentals
Removed Microsoft Intune documentation in intune/intune-service/fundamentals/remote-help-use.md.
ServiceNow integration with Microsoft Intune
Troubleshooting
Added Microsoft Intune documentation in intune/device-management/tools/setup-servicenow.md.
Troubleshoot
Troubleshooting
Updated Microsoft Intune documentation in intune/remote-help/troubleshoot.md.
Troubleshoot and Monitor Remote Help
Endpoint analytics
Updated Microsoft Intune documentation in intune/remote-help/troubleshoot.md.
Troubleshoot and monitor Remote Help for Microsoft Intune.
Endpoint analytics
Added Microsoft Intune documentation in intune/remote-help/troubleshoot.md.
Use Remote Help to Assist Users Authenticated by your Organization
Fundamentals
Added Microsoft Intune documentation in intune/remote-help/overview.md.
Using Remote Help on Windows to Assist Authenticated Users
Windows
Added Microsoft Intune documentation in intune/remote-help/use-windows.md.
Using Remote Help with Microsoft Intune
Windows
Updated Microsoft Intune documentation in intune/remote-help/use-windows.md.
Deploying Remote Help with Microsoft Intune
Fundamentals
Updated Microsoft Intune documentation in intune/intune-service/fundamentals/remote-help-deploy.md.
Remote Help
Fundamentals
Updated Microsoft Intune documentation in intune/intune-service/fundamentals/remote-help.md.
Remote Help Deploy
Fundamentals
Updated Microsoft Intune documentation in intune/intune-service/fundamentals/remote-help-deploy.md.
Remote Help Deploy
Fundamentals
Updated Microsoft Intune documentation in intune/intune-service/fundamentals/remote-help-deploy.md.
Remote Help Plan
Windows
Updated Microsoft Intune documentation in intune/intune-service/fundamentals/remote-help-plan.md.
Remote Help Plan
Fundamentals
Updated Microsoft Intune documentation in intune/intune-service/fundamentals/remote-help-plan.md.
Remote Help Plan
Fundamentals
Updated Microsoft Intune documentation in intune/intune-service/fundamentals/remote-help-plan.md.
Remote Help Use
Fundamentals
Updated Microsoft Intune documentation in intune/intune-service/fundamentals/remote-help-use.md.
Troubleshoot and Monitor Remote Help
Endpoint analytics
Updated Microsoft Intune documentation in intune/intune-service/fundamentals/remote-help-troubleshoot-monitor.md.
Using Remote Help with Microsoft Intune
Fundamentals
Updated Microsoft Intune documentation in intune/intune-service/fundamentals/remote-help-use.md.
Remote Help Deploy
App management
Updated Microsoft Intune documentation in intune/intune-service/fundamentals/remote-help-deploy.md.
Remote Help Deploy
App management
Updated Microsoft Intune documentation in intune/intune-service/fundamentals/remote-help-deploy.md.
Intune Add Ons
Fundamentals
Updated Microsoft Intune documentation in intune/intune-service/fundamentals/intune-add-ons.md.
Remote Help Deploy
Fundamentals
Updated Microsoft Intune documentation in intune/intune-service/fundamentals/remote-help-deploy.md.
Remote Help Deploy
App management
Updated Microsoft Intune documentation in intune/intune-service/fundamentals/remote-help-deploy.md.
Remote Help Deploy
Apple
Updated Microsoft Intune documentation in intune/intune-service/fundamentals/remote-help-deploy.md.
Remote Assist
General
Updated Microsoft Intune documentation in intune/device-management/actions/remote-assist.md.
Remote Help Use
Fundamentals
Updated Microsoft Intune documentation in intune/intune-service/fundamentals/remote-help-use.md.
Remote Help Troubleshoot Monitor
Endpoint analytics
Updated Microsoft Intune documentation in intune/intune-service/fundamentals/remote-help-troubleshoot-monitor.md.
Remote Help Use
Fundamentals
Updated Microsoft Intune documentation in intune/intune-service/fundamentals/remote-help-use.md.
In Development
Windows
Updated Microsoft Intune documentation in intune/intune-service/fundamentals/in-development.md.
Remote Help Plan
Fundamentals
Updated Microsoft Intune documentation in intune/intune-service/fundamentals/remote-help-plan.md.
Remote Help Plan
Tenant administration
Updated Microsoft Intune documentation in intune/intune-service/fundamentals/remote-help-plan.md.
Remote Help Troubleshoot Monitor
Endpoint analytics
Updated Microsoft Intune documentation in intune/intune-service/fundamentals/remote-help-troubleshoot-monitor.md.
Remote Help Use
Fundamentals
Updated Microsoft Intune documentation in intune/intune-service/fundamentals/remote-help-use.md.
Remote Help
Device enrollment
Updated Microsoft Intune documentation in intune/intune-service/fundamentals/remote-help.md.
Remote Help Troubleshoot Monitor
Endpoint analytics
Updated Microsoft Intune documentation in intune/intune-service/fundamentals/remote-help-troubleshoot-monitor.md.
Remote Help Troubleshoot Monitor
Endpoint analytics
Updated Microsoft Intune documentation in intune/intune-service/fundamentals/remote-help-troubleshoot-monitor.md.