Microsoft Intune Remote Help

Plan

10 October 2026Doc update+1 / −0 lines

In brief

The Remote Help planning documentation now states that tenants in the Switzerland North datacenter region cannot use Windows unattended remote sign-in.

What Intune admins need to know

Administrators in this region should account for this limitation when planning Remote Help usage. No action is required by the update.

This summary was assembled from the tracked documentation change. Verify important details in the full Microsoft Learn article.

Documentation change

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The comparison below shows only the changed extract. Use the full-page view for complete context.

You can't establish a Remote Help session from one tenant to a different tenant.
Remote Help might not be available in all markets or localizations.
Windows unattended remote sign-in isn't available for tenants in the Switzerland North datacenter region.
Remote Help is supported in Government Community Cloud (GCC) and GCC High environments on the following platforms:
- Windows
- Windows on ARM64 devices

@@ -173,6 +173,7 @@ Remote Help has the following limitations: 
 - You can't establish a Remote Help session from one tenant to a different tenant.
 - Remote Help might not be available in all markets or localizations.
+- Windows unattended remote sign-in isn't available for tenants in the Switzerland North datacenter region.
 - Remote Help is supported in Government Community Cloud (GCC) and GCC High environments on the following platforms:
     - Windows
     - Windows on ARM64 devices