Microsoft Intune Remote Help

Plan

1 September 2026Feature update+3 / −1 lines

In brief

Supported Zebra and Samsung devices in Android Dedicated Device (COSU) mode don't require a Sharer license; only the Helper needs a Remote Help license.

What Intune admins need to know

Review licensing plans for supported Android COSU deployments and ensure Helpers are licensed.

This summary was assembled from the tracked documentation change. Verify important details in the full Microsoft Learn article.

Documentation change

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:::image type="icon" source="../media/icons/16/android.svg"::: Android

Remote Help only supports enrolled Android devices.
Supported Zebra and Samsung devices in Android Dedicated Device (COSU) mode do not require a Sharer license because no user is signed in. Only the Helper requires a Remote Help license.

:::image type="icon" source="../media/icons/16/globe.svg"::: Web App

@@ -256,7 +256,9 @@ If your organization restricts Remote Help to enrolled devices, the following re  ### [:::image type="icon" source="../media/icons/16/android.svg"::: **Android**](#tab/android) -Remote Help only supports enrolled Android devices.+- Remote Help only supports enrolled Android devices.++- Supported Zebra and Samsung devices in Android Dedicated Device (COSU) mode do not require a Sharer license because no user is signed in. Only the Helper requires a Remote Help license.  ### [:::image type="icon" source="../media/icons/16/globe.svg"::: **Web App**](#tab/webapp)