@@ -1,9 +1,12 @@ --- title: Use Remote Help to Assist Users Authenticated by your Organization description: With the Remote Help app, provide remote assistance to authenticated users who also run the Remote Help app.-ms.date: 03/18/2025+ms.date: 08/13/2026 ms.topic: how-to+ai-usage: ai-assisted+ms.custom: msecd-doc-authoring-1023 ms.reviewer: karawang+#customer intent: As an IT administrator, I want to understand Remote Help capabilities so that I can determine how to use the service in my organization. ---  # Use Remote Help with Microsoft Intune@@ -44,11 +47,17 @@ The Remote Help app supports the following capabilities in general across the su - **Remote launch**: Allows helpers to launch Remote Help on the helper and sharer's device from Intune by sending a notification to the sharer's device.      :::image type="content" source="media/index/remote-help-windows-remote-launch.png" alt-text="A screenshot of the sharer's computer showing the prompt to start a Remote Help session using the Remote Launch feature.":::-- **Optional support for unenrolled devices**: This setting is turned off by default. Enabling this option allows help to be provided to devices that aren't enrolled in Intune. This setting doesn't apply to devices used by helpers.++- **Unattended control: Remote sign-in**: Allows an authorized helper to sign in to a corporate Windows device with their own credentials and troubleshoot without requiring an end user to be present or signed in. Unlike attended control, which displays an active user's session, unattended remote sign-in creates a separate authenticated Windows session governed by user authentication, Intune role-based access control (RBAC), and auditing. This capability is initiated from the Microsoft Intune admin center and applies only to physical, corporate-owned, Intune-managed Windows devices.++  :::image type="content" source="media/index/remote-help-unattended-windows.png" alt-text="Screenshot of the Remote Help control session type dialog with unattended control selected." lightbox="media/index/remote-help-unattended-windows.png":::++- **Optional support for unenrolled devices**: This setting is turned off by default. Enabling this option allows help to be provided to devices that aren't enrolled in Intune. This setting doesn't apply to devices used by helpers or to unattended control, which supports only Intune-enrolled devices.      :::image type="content" source="media/index/remote-help-unenrolled.png" alt-text="A screenshot of the option to enable unenrolled devices":::-- **Conditional access support**: You can use Conditional Access policies to control how helpers and sharers access Remote Help. For example, you can require multifactor authentication (MFA) for helpers or restrict access to specific locations or compliant devices.-- **Chat functionality**: Remote Help includes enhanced chat that maintains a continuous thread of all messages. This chat supports special characters and other languages including Chinese and Arabic. For more information on languages supported, see [Languages Supported](plan.md#supported-languages-for-chat).+- **Conditional access support**: You can use Conditional Access policies to control how helpers and sharers access Remote Help. For example, you can require multifactor authentication (MFA) for helpers or restrict access to specific locations or compliant devices. These policies apply to Remote Help sessions that are accepted by an end user, who participates in the session, and don't apply to unattended access.++- **Chat functionality**: Remote Help includes enhanced chat that maintains a continuous thread of all messages. This chat supports special characters and other languages including Chinese and Arabic. Chat functionality applies to Remote Help sessions that are accepted by an end user, who participates in the session, and doesn't apply to unattended access. For more information, see [Supported languages for chat](plan.md#supported-languages-for-chat). - **Web app for sharers** - In situations where the Sharer needs assistance but is unable to install the native application for macOS, the Sharer can use the Web App to share their screen to a helper. This web app provides view only capabilities to the helper, allowing them to guide the user through resolving issues.  ### [:::image type="icon" source="../media/icons/16/macos.svg"::: **macOS**](#tab/macos)@@ -61,7 +70,7 @@ The Remote Help app supports the following capabilities in general across the su  ### [:::image type="icon" source="../media/icons/16/android.svg"::: **Android**](#tab/android) -- **Unattended access**: Helpers can connect to Android devices without requiring the sharer to accept the connection each time. This capability requires the Android device to be enrolled in Intune as an Android Enterprise dedicated device.+- **Unattended control**: Helpers can connect to Android devices without requiring the sharer to accept the connection each time. This capability requires the Android device to be enrolled in Intune as an Android Enterprise dedicated device.      :::image type="content" source="media/index/remote-help-android-unattended.png" alt-text="Screenshot of an unattended Remote Help session on Android" lightbox="media/index/remote-help-android-unattended-expanded.png"::: @@ -71,7 +80,7 @@ The Remote Help app supports the following capabilities in general across the su  ### [:::image type="icon" source="../media/icons/16/windows.svg"::: **Windows**](#tab/windows) -The [Remote Help]( https://regale.cloud/Microsoft/viewer/1746/remote-help/index.html#/0/0) interactive demo walks you through scenarios step-by-step with interactive annotations and navigation controls.+The [Remote Help](https://regale.cloud/Microsoft/viewer/1746/remote-help/index.html#/0/0) interactive demo walks you through scenarios step-by-step with interactive annotations and navigation controls.  ### [:::image type="icon" source="../media/icons/16/macos.svg"::: **macOS**](#tab/macos)