Microsoft Intune Remote Help
AndroidPlan
In brief
Updated Microsoft Intune documentation in intune/remote-help/plan.md.
What Intune admins need to know
Review the underlying documentation change to determine whether it affects tenant configuration or rollout plans.
This summary was assembled from the tracked documentation change. Verify important details in the full Microsoft Learn article.
Documentation change
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:::image type="icon" source="../media/icons/16/macos.svg"::: macOS
The following requirements ensure Remote Help can authenticate the user and recognize the device as enrolled:
Single sign-on (SSO).Configure the Microsoft Enterprise SSO plug-in. For more information, see Use Enterprise SSO Plug-in on macOS.- Open and sign in to Company Portal. The user must open and sign in to Company Portal for Remote Help to recognize the device is enrolled.
@@ -3,6 +3,7 @@ title: Plan for Remote Help with Microsoft Intune description: Learn about the requirements and capabilities of Remote Help with Microsoft Intune on Windows, macOS, and Android Enterprise. ms.date: 06/24/2026 ms.topic: how-to+ai-usage: ai-assisted ms.reviewer: karawang --- @@ -230,7 +231,9 @@ The sharer's Windows device must be enrolled into the same tenant where the Remo ### [:::image type="icon" source="../media/icons/16/macos.svg"::: **macOS**](#tab/macos) -1. **Single sign-on (SSO)**. For more information, see [Use Enterprise SSO Plug-in on macOS](../intune-service/configuration/use-enterprise-sso-plug-in-macos-with-intune.md?tabs=prereq-intune%2Ccreate-profile-intune).+The following requirements ensure Remote Help can authenticate the user and recognize the device as enrolled:++1. Configure the Microsoft Enterprise SSO plug-in. For more information, see [Use Enterprise SSO Plug-in on macOS](../intune-service/configuration/use-enterprise-sso-plug-in-macos-with-intune.md?tabs=prereq-intune%2Ccreate-profile-intune). 1. Open and sign in to Company Portal. The user must open and sign in to Company Portal for Remote Help to recognize the device is enrolled. > [!NOTE]