Microsoft Intune
ComplianceCompany Portal Device Setting Requirements for Android - Microsoft Intune | Microsoft Learn
In brief
The article title, description, and metadata were updated, and troubleshooting wording was revised for device limits, unsupported OS versions, rooted devices, and secure lock requirements.
What Intune admins need to know
Use the refreshed article when directing Android users to resolve Company Portal access or device-setting issues. No administrator action is indicated.
This summary was assembled from the tracked documentation change. Verify important details in the full Microsoft Learn article.
Documentation change
View on Microsoft LearnThe comparison below shows only the changed extract. Use the full-page view for complete context.
Company Portal device setting requirementsDevice Setting Requirements for Android - Microsoft Intune | Microsoft Learn
This article describes the Android device setting requirements that Intune Company Portal can enforce on behalf of your workplace or school. Requirements are determined by your organization, andYour organization determines these requirements. They help keep your device secure while you're using use it for work or school purposes. You only need to update settings flagged by Company Portal.
Device limit reached
To prevent unauthorized access to internal data, your school or workplace might limit the number of devices you can register. If you reach the device limit, we recommend removingremove one of your devices or contactingcontact your support person to increase the device limit. Your options:
- Remove a device in Company Portal.
- Contact your IT support person and ask if they can increase the number of devices you're allowed to register.
Operating system isn't supported
The operating system (OS) version on your device isn't supported. It's possible theThe latest version doesn'tmight not work with your organization's apps, tools, and other internal infrastructure. To resolve this issue, contact your IT support person and find out what the OS requirements are for your device.
Rooted device detected
Rooting a device involves changing its software. These changes make the device more prone to unauthorized access and malicious attacks, which is whyattacks. For this reason, rooted devices are often blocked from accessing company emails or files. Your organization might block your device from accessing work or school resources if:
- You install an app on your device that the root detection software
thinks isidentifies as a security risk. For example, if you're prompted to unroot your device immediately after you install an app, uninstall the app and then check to see if you regain access. - Your device manufacturer installed software on your device that the root detection software
thinks isidentifies as a security risk. Contact your IT support person for help. For contact information, sign in to the Company Portal website or Company Portal app. - You rooted the device. Reverse the root (commonly done with PC software or apps) and restore the device back to its previous state.
Make sure toEnsure you back up your device before you begin.
Set screen lock on device
Set up a secure lock on your device to prevent others from accessing it when it's idle. Secure lock works by automatically locking the device after the screen turns off. If you already have a screen lock enabled, you might need to adjust the auto lock time on your device to meet work requirements. You can configure secure lock to happen immediately after the screen turns off or after a set amount of time.
For more information about how to access the secure lock settings on your device, see Set screen lock on an Android device (opens Android Help) or contact your device manufacturer.
Turn off USB debugging mode
USB debugging is often used by developersDevelopers or IT support people often use USB debugging to connect and transfer data from an Android device to a computer. While this feature is useful, a device isn't as secure when connected to a computer. For information about how to access developer options, see Enable USB debugging on your device (opens Android Studio). After you turn off USB debugging, wait a few minutes for the change to register before you try accessing work resources again.
Turn on Google Play Protect
Some apps contain harmful behavior and can compromise the data on your device. To prevent these types of apps from harming your device, we recommend that you:follow these recommendations:
- Only download apps from verified sources, such as the Google Play Store.
- Turn on Google Play Protect. Play Protect checks the apps on your device and alerts you to security threats. For how-to steps, see Use Google Play Protect to help keep your apps safe & your data private (opens Google Play Help).
Update operating system version
Keeping your device up-to-date lets you access the newest features, and it also ensures that your device has the most secure version of its operating system. While using the device for work or school, we recommend keepingkeep both personal and corporate devices up-to-date with the newest versions. Before updating your device, back up all of the information on it. Keeping a backup can help you recover your data if something should interruptinterrupts any updates, or it lets you transfer your information to a replacement device.
For information about how to install the latest software updates, see Check & update your Android version (opens Android Help) or contact your device manufacturer. \ No newline at end of file
@@ -1,6 +1,6 @@ --- layout: Conceptual-title: Company Portal device setting requirements for Android - Microsoft Intune | Microsoft Learn+title: Company Portal Device Setting Requirements for Android - Microsoft Intune | Microsoft Learn canonicalUrl: https://learn.microsoft.com/en-us/intune/user-help/compliance/update-settings-android author: iceorbital ms.author: acabello@@ -10,8 +10,8 @@ feedback_system: Standard ms.service: microsoft-intune ms.subservice: end-user ms.topic: end-user-help-description: Learn more about Intune Company Portal device setting requirements for Android.-ms.date: 2025-02-06T00:00:00.0000000Z+description: Learn how to resolve Intune Company Portal device setting issues on Android, from screen lock and OS updates to rooted device alerts, and regain work access.+ms.date: 2026-11-03T00:00:00.0000000Z ms.reviewer: esmich locale: en-us document_id: 8ba021b3-0310-d330-e892-6233a86f96e1@@ -39,13 +39,13 @@ spProducts: platformId: 0ae2417b-3417-a11f-6223-fafebaaf4415 --- -# Company Portal device setting requirements for Android - Microsoft Intune | Microsoft Learn+# Company Portal Device Setting Requirements for Android - Microsoft Intune | Microsoft Learn -This article describes the Android device setting requirements that Intune Company Portal can enforce on behalf of your workplace or school. Requirements are determined by your organization, and help keep your device secure while you're using it for work or school purposes. You only need to update settings flagged by Company Portal.
+This article describes the Android device setting requirements that Intune Company Portal can enforce on behalf of your workplace or school. Your organization determines these requirements. They help keep your device secure while you use it for work or school purposes. You only need to update settings flagged by Company Portal.
## Device limit reached
-To prevent unauthorized access to internal data, your school or workplace might limit the number of devices you can register. If you reach the device limit, we recommend removing one of your devices or contacting your support person to increase the device limit. Your options:
+To prevent unauthorized access to internal data, your school or workplace might limit the number of devices you can register. If you reach the device limit, remove one of your devices or contact your support person to increase the device limit. Your options:
- Remove a device in Company Portal.
- Contact your IT support person and ask if they can increase the number of devices you're allowed to register.
@@ -69,35 +69,35 @@ If your device isn't enrolled in Intune, and it's missing a required certificate
## Operating system isn't supported
-The operating system (OS) version on your device isn't supported. It's possible the latest version doesn't work with your organization's apps, tools, and other internal infrastructure. To resolve this issue, contact your IT support person and find out what the OS requirements are for your device.
+The operating system (OS) version on your device isn't supported. The latest version might not work with your organization's apps, tools, and other internal infrastructure. To resolve this issue, contact your IT support person and find out what the OS requirements are for your device.
## Rooted device detected
-*Rooting* a device involves changing its software. These changes make the device more prone to unauthorized access and malicious attacks, which is why rooted devices are often blocked from accessing company emails or files. Your organization might block your device from accessing work or school resources if:
+*Rooting* a device involves changing its software. These changes make the device more prone to unauthorized access and malicious attacks. For this reason, rooted devices are often blocked from accessing company emails or files. Your organization might block your device from accessing work or school resources if:
-- You install an app on your device that the root detection software thinks is a security risk. For example, if you're prompted to unroot your device immediately after you install an app, uninstall the app and then check to see if you regain access.
-- Your device manufacturer installed software on your device that the root detection software thinks is a security risk. Contact your IT support person for help. For contact information, sign in to the Company Portal website or Company Portal app.
-- You rooted the device. Reverse the root (commonly done with PC software or apps) and restore the device back to its previous state. Make sure to back up your device before you begin.
+- You install an app on your device that the root detection software identifies as a security risk. For example, if you're prompted to unroot your device immediately after you install an app, uninstall the app and then check to see if you regain access.
+- Your device manufacturer installed software on your device that the root detection software identifies as a security risk. Contact your IT support person for help. For contact information, sign in to the Company Portal website or Company Portal app.
+- You rooted the device. Reverse the root (commonly done with PC software or apps) and restore the device back to its previous state. Ensure you back up your device before you begin.
## Set screen lock on device
-Set up secure lock on your device to prevent others from accessing it when it's idle. Secure lock works by automatically locking the device after the screen turns off. If you already have a screen lock enabled, you might need to adjust the auto lock time on your device to meet work requirements. You can configure secure lock to happen immediately after the screen turns off or after a set amount of time.
+Set up a secure lock on your device to prevent others from accessing it when it's idle. Secure lock works by automatically locking the device after the screen turns off. If you already have a screen lock enabled, you might need to adjust the auto lock time on your device to meet work requirements. You can configure secure lock to happen immediately after the screen turns off or after a set amount of time.
For more information about how to access the secure lock settings on your device, see [Set screen lock on an Android device](https://support.google.com/android/answer/9079129) (opens Android Help) or contact your device manufacturer.
## Turn off USB debugging mode
-*USB debugging* is often used by developers or IT support people to connect and transfer data from an Android device to a computer. While this feature is useful, a device isn't as secure when connected to a computer. For information about how to access developer options, see [Enable USB debugging on your device](https://developer.android.com/studio/debug/dev-options#Enable-debugging) (opens Android Studio). After you turn off USB debugging, wait a few minutes for the change to register before you try accessing work resources again.
+Developers or IT support people often use *USB debugging* to connect and transfer data from an Android device to a computer. While this feature is useful, a device isn't as secure when connected to a computer. For information about how to access developer options, see [Enable USB debugging on your device](https://developer.android.com/studio/debug/dev-options#Enable-debugging) (opens Android Studio). After you turn off USB debugging, wait a few minutes for the change to register before you try accessing work resources again.
## Turn on Google Play Protect
-Some apps contain harmful behavior and can compromise the data on your device. To prevent these types of apps from harming your device, we recommend that you:
+Some apps contain harmful behavior and can compromise the data on your device. To prevent these types of apps from harming your device, follow these recommendations:
- Only download apps from verified sources, such as the Google Play Store.
- Turn on Google Play Protect. Play Protect checks the apps on your device and alerts you to security threats. For how-to steps, see [Use Google Play Protect to help keep your apps safe & your data private](https://support.google.com/googleplay/answer/2812853) (opens Google Play Help).
## Update operating system version
-Keeping your device up-to-date lets you access the newest features, and it also ensures that your device has the most secure version of its operating system. While using the device for work or school, we recommend keeping both personal and corporate devices up-to-date with the newest versions. Before updating your device, back up all of the information on it. Keeping a backup can help you recover your data if something should interrupt any updates, or lets you transfer your information to a replacement device.
+Keeping your device up-to-date lets you access the newest features, and it also ensures that your device has the most secure version of its operating system. While using the device for work or school, keep both personal and corporate devices up-to-date with the newest versions. Before updating your device, back up all of the information on it. Keeping a backup can help you recover your data if something interrupts any updates, or it lets you transfer your information to a replacement device.
For information about how to install the latest software updates, see [Check & update your Android version](https://support.google.com/android/answer/7680439) (opens Android Help) or contact your device manufacturer.\ No newline at end of file