Microsoft Intune
Endpoint analyticsSetup Samsung Knox
In brief
The documentation states that an Intune tenant supports only one connected Samsung Knox E-FOTA account. It also explains that the connected account and region must match where devices are registered; otherwise, device registration can fail even when the connector shows Connected.
What Intune admins need to know
Verify that the connected Samsung Knox E-FOTA account and region match your device registrations, and plan for one account per tenant.
This summary was assembled from the tracked documentation change. Verify important details in the full Microsoft Learn article.
Documentation change
View on Microsoft LearnThe comparison below shows only the changed extract. Use the full-page view for complete context.
You must configure Managed Google Play for your tenant. For setup instructions, see Set up Managed Google Play.
Each Intune tenant supports only one connected Samsung Knox E-FOTA account. You can't connect multiple Samsung Knox E-FOTA accounts to the same tenant, including separate accounts for different regions.
Cloud requirements
In the Microsoft Intune admin center, link Intune and Samsung Knox E-FOTA by creating a connector. The connector allows Intune to communicate with Samsung Knox E-FOTA and manage firmware updates for eligible Samsung devices.
Important
Connect the Samsung Knox E-FOTA account and region where your devices are registered. A device's Knox E-FOTA client might enroll in a different account or region from the one connected to Intune. In that case, device registration in Intune can fail even when the connector status is Connected.
- Sign in to the Microsoft Intune admin center.
- Select Tenant administration > Connectors and tokens > Firmware over-the-air update.
- Select Samsung.
@@ -11,11 +11,11 @@ author: paolomatarazzo ms.author: paoloma ms.subservice: protect description: Learn how to integrate Samsung Knox E-FOTA with Microsoft Intune to register Samsung devices, configure firmware updates, and monitor campaigns.-ms.date: 2026-10-02T00:00:00.0000000Z+ms.date: 2026-10-16T00:00:00.0000000Z ms.topic: how-to ms.reviewer: grwilso ai-usage: ai-generated-ms.custom: msecd-doc-authoring-1017+ms.custom: msecd-doc-authoring-1030 locale: en-us document_id: 8222de5b-1057-587a-c8fe-9f1ca9542297 document_version_independent_id: 8222de5b-1057-587a-c8fe-9f1ca9542297@@ -102,6 +102,8 @@ The Microsoft Intune integration brings Knox E-FOTA capabilities into the admin
>
> You must configure Managed Google Play for your tenant. For setup instructions, see [Set up Managed Google Play](../../device-enrollment/android/connect-managed-google-play).
+>
+> Each Intune tenant supports only one connected Samsung Knox E-FOTA account. You can't connect multiple Samsung Knox E-FOTA accounts to the same tenant, including separate accounts for different regions.
**Cloud requirements**
@@ -124,6 +126,10 @@ After the devices are registered with Samsung, you can create an E-FOTA deployme
In the Microsoft Intune admin center, link Intune and Samsung Knox E-FOTA by creating a connector. The connector allows Intune to communicate with Samsung Knox E-FOTA and manage firmware updates for eligible Samsung devices.
+Important
+
+Connect the Samsung Knox E-FOTA account and region where your devices are registered. A device's Knox E-FOTA client might enroll in a different account or region from the one connected to Intune. In that case, device registration in Intune can fail even when the connector status is **Connected**.
+
1. Sign in to the [Microsoft Intune admin center](https://go.microsoft.com/fwlink/?linkid=2109431).
2. Select **[Tenant administration](https://go.microsoft.com/fwlink/?linkid=2109431#view/Microsoft_Intune_DeviceSettings/TenantAdminMenu/%7E/tenantStatus)** > **[Connectors and tokens](https://go.microsoft.com/fwlink/?linkid=2109431#view/Microsoft_Intune_DeviceSettings/TenantAdminMenu/%7E/connectorsAndTokens)** > **[Firmware over-the-air update](https://go.microsoft.com/fwlink/?linkid=2109431#view/Microsoft_Intune_DeviceSettings/TenantAdminConnectorsMenu/%7E/fotaUpdate)**.
3. Select **Samsung**.