Microsoft Intune
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In brief
The documentation now states that Remote Help is available in US Government Community Cloud High (GCCH) environments for Android and Windows devices.
What Intune admins need to know
GCCH IT support staff can provide real-time troubleshooting for enrolled devices using role-based access controls and Microsoft Entra ID sign-in.
This summary was assembled from the tracked documentation change. Verify important details in the full Microsoft Learn article.
Documentation change
View on Microsoft LearnThe comparison below shows only the changed extract. Use the full-page view for complete context.
- iOS/iPadOS
- macOS
Remote Help support for GCCH environments
Remote Help is now available in US Government Community Cloud High (GCCH) environments. This expansion extends the same secure, cloud-based remote assistance capabilities currently available in GCC to GCCH tenants.
IT support staff can establish Remote Help sessions with users on enrolled devices to provide real-time troubleshooting. Remote Help uses role-based access controls through Intune, and both helpers and sharers must sign in with their organization's Microsoft Entra ID accounts. DoD environments aren't supported.
For more information, see Planning for Remote Help.
Applies to:
- Android
- macOS
- Windows
App management
Faster delivery of Win32 apps
@@ -86,6 +86,20 @@ Applies to: - iOS/iPadOS
- macOS
+#### Remote Help support for GCCH environments
+
+Remote Help is now available in US Government Community Cloud High (GCCH) environments. This expansion extends the same secure, cloud-based remote assistance capabilities currently available in GCC to GCCH tenants.
+
+IT support staff can establish Remote Help sessions with users on enrolled devices to provide real-time troubleshooting. Remote Help uses role-based access controls through Intune, and both helpers and sharers must sign in with their organization's Microsoft Entra ID accounts. DoD environments aren't supported.
+
+For more information, see [Planning for Remote Help](../remote-help/plan).
+
+Applies to:
+
+- Android
+- macOS
+- Windows
+
### App management
#### Faster delivery of Win32 apps