Microsoft Intune
ComplianceSetup Teamviewer
In brief
The documented navigation now directs administrators to select a device and choose **Remote actions** > **Begin a remote assistance session**.
What Intune admins need to know
Administrators should use the updated menu path when following the remote assistance instructions.
This summary was assembled from the tracked documentation change. Verify important details in the full Microsoft Learn article.
Documentation change
View on Microsoft LearnThe comparison below shows only the changed extract. Use the full-page view for complete context.
When a support technician starts a remote assistance session via Intune and TeamViewer, the connection is established on the device using the access policies, such as the Conditional Access rules, device policies, and access control settings, defined in your TeamViewer organizational settings.
- In the Intune admin center, go to Devices > All devices.
- Select the device that needs remote assistance, and then choose
NewRemoteAssistance Sessionactions > Begin a remote assistance session. - Select TeamViewer, and then select Continue.
- Intune opens a new browser tab and loads the TeamViewer URL with device identifiers. For information about these identifiers, see Data shared with TeamViewer in this article.
- From this point on, TeamViewer handles ownership of the experience, including authentication and session management. Complete the steps as prompted.
@@ -144,7 +144,7 @@ Authorized support personnel can initiate a remote assistance session on a Micro When a support technician starts a remote assistance session via Intune and TeamViewer, the connection is established on the device using the access policies, such as the Conditional Access rules, device policies, and access control settings, defined in your TeamViewer organizational settings.
1. In the Intune admin center, go to **Devices** > **All devices**.
-2. Select the device that needs remote assistance, and then choose **New Remote Assistance Session**.
+2. Select the device that needs remote assistance, and then choose **Remote actions** > **Begin a remote assistance session**.
3. Select **TeamViewer**, and then select **Continue**.
4. Intune opens a new browser tab and loads the TeamViewer URL with device identifiers. For information about these identifiers, see Data shared with TeamViewer in this article.
5. From this point on, TeamViewer handles ownership of the experience, including authentication and session management. Complete the steps as prompted.