Microsoft Intune
GeneralWipe devices with Microsoft Intune
In brief
The documentation now explains that eSIMs are preserved by default on specified Android Enterprise corporate-owned devices and can be removed during a single-device wipe using the new device view.
What Intune admins need to know
Review wipe procedures and use the new device view when eSIM removal is required.
This summary was assembled from the tracked documentation change. Verify important details in the full Microsoft Learn article.
Documentation change
View on Microsoft LearnThe comparison below shows only the changed extract. Use the full-page view for complete context.
Device action: wipeWipe devices with Microsoft Intune
Use the Wipe action in Intune to factory reset a device, restoring it to its default settings. This action removes all personal and organizational data, apps, and configurations. It's commonly used when a device needs to be retired, repurposed, reset for troubleshooting, or securely erased if lost or stolen.
How to wipe a device from the Intune admin center
In the [Microsoft Intune admin center], select [Devices] > [All devices].From the devices list, select a device.At the top of the device overview pane, find the row of action icons. SelectWipe.
::: zone pivot="macosandroid"
4. Enter a 6-digit Recovery PIN. This PIN is required to reinstall the operating system on devices that don't have the T2 security chip—typically models from 2018 or earlier, or devices running macOS 10.14 or earlier. Make sure to record the PIN and share it with the device owner. The PIN won't be visible after the wipe completes.
5. Select an option from Obliteration Behavior, which is used to define the fallback for devices when Erase All Contents and Settings (EACS) fails. The following options can be configured:
::: zone-end
- In the [Microsoft Intune admin center], select [Devices] > [All devices].
- From the devices list, select a device.
- At the top of the device overview pane, find the row of action icons. Select Wipe.
::: zone pivot="android" 4. For Android Enterprise corporate-owned fully managed (COBO), corporate-owned dedicated (COSU), and corporate-owned work profile (COPE) devices, eSIMs are preserved by default. To remove the eSIMs during the wipe, select the option to remove eSIMs. 5. Select Wipe.
::: zone-end
::: zone pivot="macos" 4. Enter a 6-digit Recovery PIN. This PIN is required to reinstall the operating system on devices that don't have the T2 security chip—typically models from 2018 or earlier, or devices running macOS 10.14 or earlier. Make sure to record the PIN and share it with the device owner. The PIN won't be visible after the wipe completes. 5. Select an option from Obliteration Behavior, which is used to define the fallback for devices when Erase All Contents and Settings (EACS) fails. The following options can be configured:
@@ -1,12 +1,15 @@ ----title: "Device Action: Wipe"-description: Learn how to wipe, or factory reset, devices with Microsoft Intune.-ms.date: 08/06/2026+title: "Wipe devices with Microsoft Intune"+description: Learn how to wipe managed devices with Microsoft Intune, choose platform-specific reset options, and prepare devices for retirement, reuse, or recovery.+ms.date: 08/21/2026 ms.topic: how-to+ai-usage: ai-assisted+ms.custom: msecd-doc-authoring-1023 zone_pivot_groups: c5fbc3ee-cfe5-494a-b441-d95cbed3128c+#customer intent: As an Intune administrator, I want to wipe managed devices so that I can securely reset, retire, or repurpose them. --- -# Device action: wipe+# Wipe devices with Microsoft Intune Use the *Wipe* action in Intune to factory reset a device, restoring it to its default settings. This action removes all personal and organizational data, apps, and configurations. It's commonly used when a device needs to be retired, repurposed, reset for troubleshooting, or securely erased if lost or stolen. @@ -91,10 +94,21 @@ To factory reset a Zebra Android device, use one of the following methods: ## How to wipe a device from the Intune admin center +::: zone pivot="android"+> [!IMPORTANT]+> To choose whether to remove eSIMs during a single-device wipe, use the new device view. In the [Microsoft Intune admin center], go to [**Devices**] > [**All devices**], set **Preview new device view** to **On**, and then select the device.+::: zone-end+ 1. In the [Microsoft Intune admin center], select [**Devices**] > [**All devices**]. 1. From the devices list, select a device. 1. At the top of the device overview pane, find the row of action icons. Select **Wipe**. +::: zone pivot="android"+4. For Android Enterprise corporate-owned fully managed (COBO), corporate-owned dedicated (COSU), and corporate-owned work profile (COPE) devices, eSIMs are preserved by default. To remove the eSIMs during the wipe, select the option to remove eSIMs.+5. Select **Wipe**.++::: zone-end+ ::: zone pivot="macos" 4. Enter a 6-digit **Recovery PIN**. This PIN is required to reinstall the operating system on devices that don't have the T2 security chip—typically models from 2018 or earlier, or devices running macOS 10.14 or earlier. Make sure to record the PIN and share it with the device owner. The PIN won't be visible after the wipe completes. 5. Select an option from **Obliteration Behavior**, which is used to define the fallback for devices when Erase All Contents and Settings (EACS) fails. The following options can be configured: